Returns & Refunds

We accept returns and exchanges up to 60 days after your order has been shipped. Please contact us before returning your item so we can work out a solution that suits both parties. 

To be eligible for a return, your item must be in the same condition that you received it, unopen, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ecoseedbank.com If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@ecoseedbank.com

 

Satisfaction 100% guaranteed.

We guarantee the quality of our seeds, therefore we strive to go the extra mile in providing the best service possible. Due to the nature of our products, seed germination rates may vary depending on the grower and storage conditions.

The vast majority of our seeds have germination rates of over 85%. Some varieties have a naturally low germination rate, such as Rosemary at around 50%. When a variety has a lower germination rate, it is usually indicated on the label, and we endeavour to provide more seeds to compensate.

We are experienced growers, and we can help you with any issues you might have when growing our seeds. We stand behind our products 100% and we will be happy to help you figure out what might have gone wrong. Send us a message with detailed information about your growing setup and we will do our best to assist you in getting a rewarding crop.

If you need help with an order, have any questions, special requests or feedback, we are always happy to help. Just send us a message through the chat box or directly via email at info@ecoseedbank.com. We usually reply within an hour during weekday business hours. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.